More Samsung Phones Eligible for a Free Screen Replacement with Green Line Issue [Hint: S21 FE]
We first reported about the Green Line issue a couple of months ago. Samsung has since taken steps to address this issue by offering free screen replacement for select devices. Samsung seems to have expanded the horizon and also included the Galaxy S21 FE, the entire S21 Series, and the Galaxy S22 Ultra. Prior to this, Galaxy S21 FE 5G was excluded.
Samsung has taken a significant step to address the persistent “green line,” “pink line,” “white line,” and “yellow line” issue affecting some of its popular smartphone models. The tech giant is offering a one-time free screen replacement for select Galaxy devices experiencing this problem. This move comes after a massive backlash from customers impacted with this issue.
Samsung already offers free one time screen replacement affected with Green Lines on the display for the Galaxy S20 series, Note 20 series, Galaxy S21 series, and Galaxy S22 Ultra. The new additions are Galaxy S21 FE 5G, which is heavily impacted with this issue.
However, there’s are some conditions. Samsung is only commitment to customer satisfaction and willingness to tackle hardware issues head-on.
It is a free one-time screen replacement program for select Galaxy models experiencing the green line issue. This applies even if your warranty has expired, as long as your phone is within 3 years of purchase and the GREEN LINE issue is occurs until September 30, 2024. Plus, it’s only available in select countries like India.
The best part! You get a free battery, OCTA assembly, and a Rework Kit on top of the screen replacement!
Nevertheless, there exists a caveat. There is to be no physical or water damage. You have to register your device until 30th April 2024. Checkout the eligibility criteria here.
Read more about What is Green Line on Samsung Galaxy devices?
List of eligibility Samsung phones for a free screen replacement
In response to user complaints and to maintain brand loyalty, Samsung India has introduced a generous offer. As reported by Tarun Vats, S21 FE 5G is now included. There is still no official word of the Galaxy S22, and S22 Plus.
New Eligible Models: (as of July 2024)
- Galaxy S21 Series
- Galaxy S21 FE 5G (Model: SM-G990B/E)
- Galaxy S22 Ultra (Model: SM-S908E)
Older devices already eligible
- S20 Series
- Note20/Ultra
- S21 Series
- S22 Ultra (SM-S908E)
Offer Details:
- One-time free screen replacement
- Applicable to devices within 3 years of purchase
- Available until September 30, 2024
What’s included?
- Samsung has decided to consider line on display issue even if your warranty has expired and there is no physical or water damage.
- One-time, free replacement of the OCTA assembly, battery, and a Rework Kit on below-mentioned specific models until September 2024.
- This policy is only applicable for phones within 3 years from the date of purchase.
However, these devices may fall under a different category and may have an extended warranty in place separate from the previous S22 series. As the S21 FE and S22 series were launched in 2022, it is safe to assume they may have extended time for claiming free repair. We will report back on that as soon as we hear from Samsung.
How to Avail the Offer
If you own one of the eligible devices and are experiencing the green line issue, here’s what you need to do:
- Visit your nearest Samsung Service Center
- Bring your affected device along with the original purchase invoice
- Allow the service center to examine your device to rule out physical, liquid, or cosmetic damage
- Obtain a job sheet to initiate the screen replacement process
- Present our article about the new rules.
- Read more on how to claim.
It’s important to note that this offer is available across India, not limited to specific cities.
